Frequently Asked Questions

Bowler Lloyds can only honour your address change request if the below conditions are met;

• The sender has put no restrictions to changing addresses
• The new address is not in another country
• The shipment has not already been delivered

Additional restrictions and fees may apply when rerouting packages. Note that a reroute is not a guaranteed service as we are unable to physically change the original Air Waybill attached to the shipment. Hence Bowler Lloyds Money Back Guarantee does not apply to shipments where the delivery address was changed.

Alternatively, you can request to hold the shipment at a Bowler Lloyds location for pickup instead of delivery. The person authorised to pick up the package will require a photo I.D.

Our money-back guarantee does not apply to rerouted shipments. Bowler Lloyds reserves the right to determine the mode of transport to get your shipment to its new destination as soon as possible.

We’ll try to honour the new delivery request, but handling procedures may result in delays.